Returns

Returns Policy

We can only accept returns for purchases made from the official Ankaa Rowing Shoes online store. If you believe your Ankaa rowing shoes were delivered to you in a defective or damaged condition, please contact Customer Services immediately by e-mail at

The online store accepts returns for the following:

  • Items damaged prior to delivery
  • Items with manufacturing faults
  • Items supplied incorrectly
  • Requests for exchange of size or color of an item. The original item must be in new condition and the return request must be made within 28 days of dispatch.
  • Goods must be returned freight prepaid for our inspection.
  • In case an exchange is involved, courier charges will be to the account of the purchaser.
  • Only defective goods will be returned on a freight paid basis.

Please contact

if you wish to return an order. We will need your order number and item number from your original confirmation e-mail, as well as your registered e-mail address and phone number. Copying and pasting this information from your original confirmation e-mail will ensure accuracy and avoid delays!

Returns are possible only within 30 days of receipt of goods. 

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